Privacy policy

Who we are

Pinn.Media CRM is run by Pinn.Media LLC. In this policy, we, us, and our mean Pinn.Media LLC. Our office is at 550 S Watters Rd, Ste 223, Allen, TX 75013, United States.

This policy covers this website and the Pinn.Media CRM accounts we provide to businesses. It does not cover the businesses that use Pinn.Media CRM to talk to their own customers. Each of those businesses is responsible for its own privacy notice.

Your customers' data

When a business uses Pinn.Media CRM, it stores information about its own customers in the account, such as names, phone numbers, emails, messages, bookings, and payments. For that information the business decides what is collected and why, and we process it only to run the service for them, as their service provider.

If you are a customer of a business that uses Pinn.Media CRM and you want to see, correct, or delete your information, contact that business first. We will help them answer you.

What we collect

Information you give us: your name, business name, email, phone number, and the details you share when you book a call, send a form, chat with us, start a trial, or ask for support.

Account and billing information: your plan, seats, wallet balance, and the record of your payments. Card details are taken and stored by Stripe, our payment processor. We never see or store your full card number.

How you use the service: which features you use, settings, logs of messages and calls sent through your account, and support history. We use this to run the service, bill usage correctly, and fix problems.

Technical information: your IP address, browser, device, and the pages you visit, from server logs and, only if you accept, from Microsoft Clarity, Google Analytics, and Vercel Web Analytics.

How we use it

To provide Pinn.Media CRM: create and run your account, send your messages and calls, process payments, and keep your data available to you.

To set up and support your account: when you choose our setup or monthly care, our team works inside your account to build, check, and fix it.

To run AI features you turn on, such as the AI receptionist, AI replies, and AI content writing. The information needed for the task is sent to our AI providers to produce the result. We do not use your customers' data to train our own AI models.

To bill you, including subscription fees and wallet usage, and to prevent fraud and abuse.

To improve the website and the service, using analytics only if you accept them.

To send you service messages, such as receipts, security alerts, and changes to your plan. Marketing emails go only to people who agreed to them, and every one has an unsubscribe link.

To meet our legal obligations and to protect our rights and the rights of others.

Where the law asks for a legal basis, we rely on our contract with you, our legitimate interest in running and improving the service, your consent (for analytics and marketing), or a legal obligation.

Text messages and phone numbers

If you give us your phone number and agree to receive texts from us, we use it only to send the messages you agreed to. You can reply STOP to any text to opt out, or HELP for help. Message and data rates may apply.

We do not sell or share your phone number or your text message consent with anyone for their own marketing.

Who we share it with

Service providers that help us run Pinn.Media CRM, under contract and only for that work: the CRM platform we build on, hosting, payment processing (Stripe), telephone and messaging carriers, email delivery, AI providers, analytics (Microsoft and Google, only after you accept), and customer support tools.

Our team and contractors who set up and support accounts, bound by confidentiality.

Authorities, when the law requires it or to protect people, our service, or our rights.

A buyer or successor, if Pinn.Media is involved in a merger, sale, or reorganisation. This policy would continue to apply to your information.

We do not sell your personal information.

Cookies

The website uses a few cookies and browser storage items to work, and analytics cookies only if you accept them. The cookie policy lists each one and explains how to change your choice.

How long we keep it

We keep account information while your account is open. After you cancel, we keep your account data for up to 90 days so you can come back, and then delete it, except what we must keep for tax, accounting, or legal reasons.

Billing records are kept for as long as tax law requires. Information that no longer identifies anyone may be kept to understand how the service is used.

How we protect it

We use access controls, encryption in transit, two-step login on our own team accounts, and providers with strong security practices. No system is perfectly secure, so please use a strong password and keep your login to yourself.

If a breach affects your information, we will tell you and the authorities as the law requires.

Your rights

Depending on where you live, you may have the right to see the personal information we hold about you, get a copy, correct it, delete it, object to or limit how we use it, and withdraw consent at any time.

Residents of California and other US states with privacy laws may also ask what we collect and share, opt out of the sale or sharing of personal information (we do not sell it), and appeal a decision we make about a request. We will not treat you differently for using these rights.

People in the European Union, the United Kingdom, Switzerland, Canada, and Australia have similar rights under their own laws and may complain to their local data protection authority.

To make a request, email info@crm.pinn.media. We may need to confirm your identity first. We reply within the time the law sets, and usually within 30 days.

Where your data is processed

We are based in the United States, and our providers may process data in the United States and other countries. When information about people in Europe or the United Kingdom leaves those regions, we rely on protections the law recognises, such as standard contractual clauses.

Children

Pinn.Media CRM is for businesses, and this website is not meant for children. We do not knowingly collect information from anyone under 16. If you think a child has given us information, contact us and we will delete it.

Other websites

This site links to other websites, such as app stores and Stripe's checkout. Their own privacy policies apply when you use them.

Changes to this policy

We will update this policy when what we do changes. The date at the top shows the latest version. If a change is significant, we will tell account holders by email before it takes effect.