Terms of service

Who these terms are with

Pinn.Media CRM is provided by Pinn.Media LLC, 550 S Watters Rd, Ste 223, Allen, TX 75013, United States. In these terms, we, us, and our mean Pinn.Media LLC, and you means the business that holds the account and the people it lets use it.

You must be at least 18 and able to agree to these terms for your business.

Your account

Keep your login details private and turn on two-step login. You are responsible for what happens in your account, including what your team members do. Tell us straight away if you think someone has used your account without permission.

Each plan includes a number of seats and contacts: Build includes 1 seat and 50 contacts, Grow includes 5 seats and 100 contacts, and Scale includes unlimited seats and contacts. Enterprise limits are set in your agreement.

Plans, trials, and billing

Each plan starts with a 14-day free trial. If you do not cancel before the trial ends, your plan starts and your card is charged.

Plans renew automatically, monthly or yearly, and are charged in advance through Stripe until you cancel. Yearly plans cost 15% less than paying monthly for the year.

Prices are shown on the pricing page and do not include taxes unless we say so. We may change prices for future billing periods and will tell you at least 30 days before a change affects you.

If a payment fails, we will try again and tell you. If it still fails, we may limit or pause the account until it is paid.

Wallet and usage

Texts, calls, email, and some AI features are paid from your prepaid wallet at the rates published on the pricing page. On Build and Grow, AI use is paid from the wallet; on Scale, AI use is included and voice AI calls are paid from the wallet.

Your wallet must have enough balance for messages and calls to send. You can turn on automatic top-ups. Build includes a $10 one-time top-up, Grow a $20 one-time top-up, and Scale $30 of wallet credit.

Rates for AI, calls, and texts can change when carrier or provider costs change. We will tell you before a change takes effect, and the current rates are always on the pricing page.

Setup and monthly care

On Grow and Scale, our team can set up your account for a one-time fee of $1,500, which is free with yearly billing. Setup includes building your account around how you work, moving your contacts in, and training your team.

Monthly care, where our team checks your automations and fixes what breaks, is an optional add-on for $100 a month on Grow and Scale. Build is self-serve.

You give us the information and access we need to do this work. What we build is yours to use for as long as you have an account.

Cancelling and refunds

You can cancel at any time from your account or by emailing support@crm.pinn.media. Cancelling stops the next renewal, and you keep access until the end of the period you paid for.

Fees already paid are not refunded, except where the law requires it or where we agree to it in writing. The refund policy explains how to ask.

Messaging rules you must follow

You are responsible for the messages, calls, and emails you send through Pinn.Media CRM and for having the consent the law requires before you contact someone. That includes laws on texts and calls such as the TCPA, on email such as CAN-SPAM, and the registration rules carriers apply to business texting.

Honour every opt-out straight away, identify your business in your messages, and only contact people at reasonable hours.

We may block messages, pause sending, or suspend an account to stop spam, fraud, or messages that break the law or carrier rules.

Acceptable use

Use Pinn.Media CRM only for lawful business purposes. Do not use it to send spam, to harass or deceive anyone, to collect data you have no right to, to sell regulated or illegal goods, to break into or overload systems, or to copy or resell the service without our written agreement.

If you handle health, financial, or other sensitive information, you are responsible for meeting the rules that apply to it. Do not store health information covered by HIPAA unless we have signed a business associate agreement with you.

Your data

Your data, and your customers' data, stays yours. You give us permission to store, process, and transmit it only to provide and support the service. The privacy policy explains how we handle it.

You can export your data while your account is open. After you cancel, we keep it for up to 90 days so you can come back, and then delete it.

AI features

AI features produce answers and content automatically, and they can be wrong. Review what they say on your behalf, set them up with accurate information about your business, and tell people when they are talking to AI where the law requires it.

Other services

Pinn.Media CRM connects to other services, such as payment processors, calendars, social networks, and app stores. Their own terms apply to them, and we are not responsible for how they work or for changes they make.

Our property

Pinn.Media CRM, this website, and our content, names, and logos belong to Pinn.Media or its licensors. We give you a limited right to use the service for your business while your account is active. Feedback you send us may be used to improve the service without paying you for it.

Service availability

We work to keep Pinn.Media CRM running, but we do not promise it will always be available or free of errors. Features may change, and early-access features are offered as they are.

To the extent the law allows, the service is provided as is, without warranties of any kind beyond those stated in these terms.

Limits on liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data, or lost business. Our total liability for any claim about the service is limited to the fees you paid us in the 3 months before the claim arose, or $100 if you paid us nothing in that time.

Your responsibility to us

You agree to cover our reasonable costs and losses from claims made against us because of the messages you send, the data you put in the service, or your breach of these terms or the law.

Suspension and ending the agreement

We may suspend or close an account that breaks these terms, puts others at risk, or is not paid. Where it is reasonable, we will warn you first and give you a chance to fix the problem.

Law and disputes

These terms are governed by the laws of the State of Texas. If a dispute comes up, contact us first so we can try to solve it.

If we cannot solve it, the dispute will be settled by binding arbitration with the American Arbitration Association under its Commercial Arbitration Rules, held in Dallas, Texas, before a single arbitrator. Either side may still ask a court for an urgent order to stop misuse of its property or confidential information.

Disputes are brought only on an individual basis. You and we each give up the right to a jury trial and to take part in a class action, class arbitration, or any other group or representative claim.

Any claim about the service must be brought within 3 months of the event it is about, or it can no longer be brought.

General

If part of these terms cannot be enforced, the rest still applies. Not enforcing a term is not giving it up. You may not transfer your account without our written agreement; we may transfer these terms if Pinn.Media is sold or reorganised. A signed agreement with us, such as an Enterprise agreement, takes priority over these terms where they differ.

Changes to these terms

We may update these terms. We will tell account holders by email at least 30 days before a significant change takes effect. Continuing to use the service after that means you accept the new terms.

Contact

Questions about these terms go to info@crm.pinn.media. Legal notices go to Pinn.Media LLC, 550 S Watters Rd, Ste 223, Allen, TX 75013, United States.