Answer every customer from one screen.
- 1 paid per use
- Everything else in every plan
Everything in Inbox and messages
Open a feature for the detail. The wallet mark means it is paid per use from your wallet at the published rates.
See wallet ratesMost used
One inbox
Every conversation with a customer sits in one thread, whether they texted, emailed, called, or messaged you on social media. A salon receptionist can reply to a text about a booking and see the Instagram message the same client sent last week. Texts, calls, and emails sent from the inbox are paid from your wallet.
Website chat
A chat bubble on your website lets visitors ask a question without picking up the phone. Their name and number are saved as a new contact, so a plumber can follow up on an evening enquiry first thing the next day.
Saved replies
Save the answers you give most often, like opening hours, directions, or how to prepare for an appointment. Your team sends them in 2 clicks and edits them to suit the customer.
Video messages
Record a short video on your phone or computer and send it to a customer from the conversation. A consultant can walk a new client through a proposal, or a builder can show a homeowner the job before it starts.
Chat spam filter
The spam filter catches junk chats before they reach your team. Staff spend their time on real customers instead of clearing out bots and sales pitches.
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Chat consent notice
You write the consent wording website visitors see before they agree to receive texts. A dental practice can use wording its own advisers have approved.
Internal notes and mentions
Leave a note on a conversation that only your team can see, and tag a colleague to pull them in. A front desk can hand a billing question to the practice manager without the customer being passed around.
Secure attachmentsEarly access
Files shared in a conversation open only after the person signs in, so they never sit on a public link. A consultant can send a signed contract or a clinic a treatment plan this way. This feature is in early access.
What we set up for you
Done by our team on Grow and Scale, free when you pay yearly.
How our team works- We connect your email, website chat, and social accounts so every message lands in the inbox.
- We write your first saved replies with you, based on the questions customers ask most.
- We set who on your team sees which conversations and who gets each new enquiry.
- We train your staff to reply, add notes, and hand conversations to each other.
- We check that every channel keeps delivering messages and fix any that stop.
Works with
The areas this one hands work to, and gets work from.
Contacts and CRM
Each conversation is saved to the customer's record, with their history next to it.Phone and calls
Calls, voicemails, and missed-call texts appear in the same thread as the customer's messages.AI
AI can answer common questions in the inbox and pass anything tricky to your team.Calendars and booking
Your team can send a booking link from a conversation and see the appointment land.
Who uses it
Kinds of business that lean on this area most, and how they put it to work.
See every use caseDental and clinics
Patients book online, get reminded, and hear from you when a check-up is due.Salons and spas
Clients book and pay a deposit online, and quiet afternoons fill from a last-minute text.Fitness and wellness
Members book classes, pay monthly, and hear from you before they drift away.Med spas
Clients book treatments with a deposit, get reminded, and come back for their next session.
Website chat for a small business: who answers?
How a small business can run website chat without a full-time agent: who answers by hour, when AI fits, what to tell visitors, and the numbers to watch.Lead response time: how fast to reply to a new enquiry
What independent research says about lead response time, how to measure your own reply speed this week, and how to set a target your team can hit.Missed-call text back: what it is and how to set it up well
Missed-call text back replies within a minute when you cannot pick up. What the first text should say, the opt-out rules, and how to measure it.
Let us set up your CRM.
Start the trial, or talk it through with the person who would build your account.
Prefer to talk now? Call +1 833-719-7466.
- Setup, data moves, and training by our team, free on yearly
- 14 days to try it on your own business
- Usage rates published before you spend
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Comment replies
Reply to comments on Threads, Bluesky, and community posts from the same screen as your other messages. A personal trainer can answer questions under a post without opening each app.