Reach every customer on the channel they actually read.
- 5 paid per use
- 4 add-ons
- Everything else in every plan
- 1A customer asks a question on the channel they prefer.
- 2The AI replies in seconds, in your business's voice.
- 3It offers open times and books the one they pick.
Everything in Texts, email, and WhatsApp
Open a feature for the detail. The wallet mark means it is paid per use from your wallet at the published rates.
See wallet ratesMost used
Texts and picture messages
Send a text or a photo to a customer from their contact record, and their reply comes back to the same thread. A plumber can text a photo of the part that failed, and a salon can send a picture of last visit's color before the next booking. Each text is paid from your wallet.
Built-in email
Send and receive email from the first day without signing up for a separate email service. A consultant can email a proposal from the client's record and see the reply in the same history. Each email is paid from your wallet.
Email designer
Build good-looking emails by dragging in images, text, and buttons, or start from a ready-made template. A dental practice can keep one branded layout for check-up reminders and reuse it every month.
Broadcasts
Send one message to your whole list, or to a group you pick, by email, text, WhatsApp, or Messenger. A salon might announce open slots for next week to everyone who has not booked in 2 months. Each message in a broadcast is paid from your wallet.
WhatsApp BusinessAdd-on
Talk to customers on WhatsApp from the same inbox you use for texts and email, and let your automations send WhatsApp messages too. It suits businesses whose customers prefer WhatsApp, such as a clinic with many overseas patients. WhatsApp is an optional add-on with its own monthly price.
Carrier fees
Mobile carriers in the US charge a small fee on each text a business sends, and that fee is passed through rather than hidden. You see it alongside your other usage, so a text reminder campaign has no surprise costs later. The fees are paid from your wallet.
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Your own sending domain
Send email from your own web address, such as your practice name, instead of a shared one. Inbox providers trust mail that comes from a domain you own, so more of your appointment reminders and invoices get seen.
Private sending serverAdd-on
Send your email from a server that only your business uses, so other senders cannot drag down your reputation. It makes sense once you send a lot of email, such as a busy clinic group with a large monthly newsletter. It is an optional add-on with a separate monthly price.
Email AIAI
Ask AI to write and lay out an email in your brand's voice, then edit it before it goes out. A salon can describe a weekend offer and get a draft with a countdown timer to the end of the sale. The AI writes in your business's name, and you decide what gets sent.
Email sequencesEarly access
Send a short run of follow-up emails that read as one conversation and stop as soon as the person writes back. A consultant can follow up on a sent quote 3 times without ever chasing someone who already replied. This feature is in early access.
Varied email wording
Small changes to the wording are made automatically so each email in a send is not an exact copy. Inbox providers are wary of identical mail sent in bulk, so this helps a large reminder or promotion reach more inboxes.
Subject line tests
Write 2 subject lines for the same email and send each to part of your list to see which gets opened more. A plumber testing a winter boiler service offer learns which wording customers respond to and uses it next time.
Email delivery dashboard
See whether your email is being delivered, opened, or bounced, all on one screen. Our team checks it as part of your ongoing account health checks and fixes delivery problems when they appear.
WhatsApp AI templatesAIAdd-on
WhatsApp asks businesses to get message templates approved before sending them, and AI drafts them for you in the right format. A clinic can describe a reminder it wants to send and get a template written to WhatsApp's rules. It comes with the optional WhatsApp add-on, which has its own monthly price.
Rich business textsEarly access
Send texts that show your business name and logo, with cards and buttons customers can tap. A clinic could send an appointment card with a button to get directions, from the inbox or an automation. This feature is in early access.
International texts
Text customers who live in other countries, priced at that country's own rate. A consultant with clients abroad can send the same reminders they send at home. Each text is paid from your wallet.
What we set up for you
Done by our team on Grow and Scale, free when you pay yearly.
How our team works- We connect your email domain and phone numbers so your messages come from your business.
- We build your email templates in your brand colors and write your first newsletter with you.
- We move your contact lists and their opt-in history over from your current tools.
- We train your team to send, reply, and run a broadcast from the inbox.
- We watch your email delivery in our ongoing health checks and fix problems when they come up.
Works with
The areas this one hands work to, and gets work from.
Inbox and messages
Every text, email, WhatsApp, and social reply lands in the shared inbox so your team answers from one place.Automations
Automations send your messages at the right moment, such as a thank-you text after a visit.Calendars and booking
Booking confirmations and reminders go out by text, email, or WhatsApp from your calendars.AI
AI can draft your emails and answer incoming messages in your business's name.
Who uses it
Kinds of business that lean on this area most, and how they put it to work.
See every use caseDental and clinics
Patients book online, get reminded, and hear from you when a check-up is due.Salons and spas
Clients book and pay a deposit online, and quiet afternoons fill from a last-minute text.Professional services
Enquiries book a consultation into your calendar and get followed up until they answer.Real estate
Every buyer and seller lead gets a fast reply and a follow-up until they are ready.Coaches and consultants
Discovery calls book themselves, and clients get your programs and invoices in one portal.Med spas
Clients book treatments with a deposit, get reminded, and come back for their next session.
Text message marketing consent: what to collect
What written consent for marketing texts means under federal rules, what to record at opt-in, quiet hours, a rule that was struck down, and old lists.Email deliverability for a small business
Why small business email lands in spam, what Gmail, Yahoo, and Outlook now require, how to tighten DMARC in stages, and a checklist to reach the inbox.Dental patient recall: bringing patients back
A front-desk system for dental patient recall: booking the next visit, dated reminders for everyone else, wording that works, and one number to track.
Let us set up your CRM.
Start the trial, or talk it through with the person who would build your account.
Prefer to talk now? Call +1 833-719-7466.
- Setup, data moves, and training by our team, free on yearly
- 14 days to try it on your own business
- Usage rates published before you spend
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Social messaging channels
Answer Facebook Messenger, Instagram, and Google messages from the same inbox as your texts and email. A salon that gets booking questions on Instagram can reply from the desk without picking up a phone.